Frequently Asked Questions

Everything you need to know before you Get Outside Melbourne with us

Transport Options

You can choose to upgrade any experience to include luxury 4x4 transport, or if you prefer to drive yourself that's fine too - the choice is yours.

Preparation Guide

When you book your experience you'll receive a confirmation email with all the details on where to go, meeting points and what to bring so you're fully prepared.

Choosing your hike

We've categorised all our hikes into three simple levels: Explorer (Beginner), Adventurer (Intermediate) and Challenger (Advanced) so there's an experience to suit every level of fitness.

Frequently Asked Questions

We have such a variety of hikes on offer, that you can join us at any fitness level. Check out our guide on understanding the grades to make sure you choose a hike that suits where you are at right now. You can also search based on your fitness level:

  • Explorer: Perfect for beginners
  • Adventurer: Great for anyone who exercises a couple of times a week
  • Challenger: Take your hiking to the next level with challenging trails that get the heart rate going

If you are unsure, send us an email and we can help you pick the right one!

“There is no such thing as bad weather, just inappropriate clothing”. Please dress to the weather. Tours will only be cancelled should the Bureau of Meteorology on the day of the tour or activity, declare a ‘Severe Weather Warning’ including both storm and fire danger, for same day. The tour or activity will not proceed if Get Outside Melbourne decide that the weather makes the tour or activity unsafe. This is at the absolute discretion of Get Outside Melbourne. If an experience is cancelled due to the weather, then guests will be re-booked to the new scheduled date, or issued a full refund. Guests are also urged to be sun smart so Slip, Slop, Slap!

Simple search our experiences and look in the calendar for a highlighted date for availability. When generally launch dates two months in advance so if you don’t see a date for a hike you’re looking to do, shoot us a message and we can let you know when its next scheduled or we can take your details and keep you up to date. The best way to see our upcoming adventures is to follow us on Instagram and Facebook at @GetOutsideMelbourne for exclusive offers and news.

Our guides all have a minimum Level III First Aid certification and we’re trained in snake sighting and emergencies, so we’ll look after you in every circumstance. Your safety on our tours is our concern, but your responsibility. Please stick to the designated walk trails to stay safe and take note of your guides requests at all times.

You definitely don’t need to have all hiking gear. We recommend just wearing your active wear or something you would exercise in. If you have hiking shoes or boots thats great, but a standard sneaker is fine so you don’t have to go out and buy any gear. We do recommend wearing a few layers as you can quickly get cool or warm quickly and always bring a raincoat just to be on the safe side. Our biggest piece of advice – don’t wear denim jeans! 

We provide all your snacks and meals so all you need to bring is your water and we do the rest. We do recommend bringing a backpack as some trails have sections that require two hands for safety so its good to be able to put your phone and water away.

We love the idea of getting kids into the outdoors and have plans to launch some family-friendly hikes. However, at this stage all our experiences are adults only (18 years of age and over) given that we offer alcohol at the conclusion of every hike.

Liability Release

Your safety is our number one priority. Please read our Liabilty Release before participating in any of our experiences.

Cancellation Policy

We're pretty understanding and know that life gets in the way sometimes, but make sure you're across our cancellation policy.

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